Refund policy

We want you to love your purchase.
If for any reason you're not satisfied with a product you’ve purchased, we’ll do our best to make it right.

Returns

We accept returns within 14 days from the date of delivery.

Return conditions:

  • Items must be unused, unopened, and in the same condition as received.
  • Items must be in their original packaging.
  • Proof of purchase (e.g., order confirmation) is required.

If more than 14 days have passed since delivery, unfortunately, we cannot offer a return or exchange.

To start a return, email us at info@bodyblendz.ee with your order number and reason for return.
Please do not send products back before contacting us and receiving return instructions.

Items not eligible for return:

  • Opened or used products
  • Gift cards
  • Discounted or sale items
  • Body care products with opened packaging (due to hygiene reasons)

Refunds

Once we’ve received and inspected your return, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 7 business days.

Note:

  • Shipping costs are non-refundable.
  • If the return is not due to our error, return shipping will be deducted from your refund.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at info@bodyblendz.ee.
Include a photo of the item and your order number.

We’ll cover return shipping and either send a replacement or issue a full refund.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, contact us at info@bodyblendz.ee.

Contact

For any questions regarding returns or refunds, reach out to us:
📧 info@bodyblendz.ee
📍 BodyBlendz OÜ, Hansa tee 1-4, Järveküla, 75304, Harjumaa, Estonia